Payment and Shipping
|SHIPPING RATES||DELIVERY TIME|
|Germany||4,95 €* including free return||1-2 working days||DHL|
|EU||5,95 €* including free return||2-4 working days||Fedex|
|Switzerland||8,95 €* including free return||2-5 working days||Deutsche Post|
|Russia||8,95 €*||4-12 working days||Fedex / Deutsche Post|
|Rest of the World||8,95 €*||4-12 working days||Fedex / Deutsche Post|
|SHIPPING RATES||DELIVERY TIME
|Rest of the World||15,00 €*||3-7 working days||Fedex|
|SHIPPING RATES||DELIVERY TIME (IF PAID BEFORE 12AM)|
|Germany||10,00 €* including free return||1 working day||Fedex|
|EU||15,00 €* including free return||1-2 working days||Fedex / DHL Express|
|Switzerland||20,00 €* including free return||1 working day||Fedex / DHL Express|
|Russia||30,00 €*||3 working days||Fedex / DHL Express (Moscow only)|
|Rest of the World||30,00 €*||2-4 working days||Fedex / DHL Express|
Detailed information concerning shipping requirements (via Fedex) for customers of Russia you find here.
Detailed information concerning return requirements (via Post – free of charge) for customers from Switzerland you find here.
If you have decided to use our “Free Return” promotion (* within 14 working days) for one of the countries mentioned above, please follow these steps to ensure we can support you immediately with all return information:
1. Please contact firstname.lastname@example.org with subject: Return and your order number
2. We would appreciate it if you could give us some information why you are returning
3. We will provide you a return label via email, please note that you need a printer for that
Custom & Import Duties
For orders shipped outside of the European Union, please contact your local customs authorities to find out about any extra fees and detailed information. We are not responsible for any extra customs and/or brokerage fees, or delays in shipping caused by the customs authorities.
All prices include VAT, but exclude delivery charges (unless otherwise indicated).
Tax-free shopping for customers outside the European Union.
19% VAT will be deducted after login.
We accept the following methods of payment
- Standard Bank Transfer (for European Customers)
- Sofort.de / Klarna.com (for DE, AT, BE, PL and NL Customers)
- Paypal Express (for Worldwide Customers)
- Alipay (for Chinese customers only)
- Visa (for Worldwide Customers)
- Mastercard (for Worldwide Customers)
- American Express (for Worldwide Customers)
- JCB (for Worldwide Customers)
- Diners Club International